Complaint Procedures for Distance Education Students Residing Outside of New York State

Jefferson Community College is committed to resolving student grievances, complaints and concerns in an expeditious, fair and amicable manner.

Distant Education Students

Students taking online classes offered by JCC while residing in states other than New York should attempt to resolve any issues or complaints with the College first.  The College's complaint procedures, including the Grade Grievance Procedure, as well as procedures for complaints concerning bias and discrimination are available in the College's online catalog.

• Grade grievance procedure:
  Statement on the Rights, Freedoms and Responsibilities of Jefferson Community College Students: Article II

• Policies prohibiting discrimination:
  The Harassment and Discrimination Prohibition Policy

• Policies concerning safeguarding the confidentiality of student records:
  Notification of Student Rights under the Family Educational Rights and Privacy Act (FERPA)

If you live outside of New York while attending JCC, in many cases you can file a complaint in the state where you are residing. For a list of appropriate agencies operating in each state, please review the following:  Student Complaint Information by State and Agency, as compiled and updated by the State Higher Education Executive Officers(SHEEO), and it will be updated as additional information becomes available.

You can find more information at the SUNY Provost’s Distance Learning Out of State Authority

You can also explore the College Catalog for more information about

• Academic Policies & Procedures
• Campus Policies & Regulations                 
• General Information